Refund Policy

Please choose carefully. We are not required to provide a refund or replacement if you change your mind or you  make a wrong decision.
You can choose a refund, exchange or credit note if an item of goods has a  major problem. This is when the item:

  • is unsafe
  • is significantly different from description or sample shown to you
  • doesn’t do what we said it would , or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time frame.
To qualify for a returns claim you must not accept delivery of damaged goods or inform us of your return within 7 days upon receiving your item. Shipping to your door, delivery and installation fees are NON-REFUNDABLE under any circumstances and the buyer has to return the item/good at his/her expense.

Return policy does not cover damages caused from misuse, abuse, incorrect assembly, irregular maintenance and physical damages. Any credit will be issued once merchandise has been received.

A 25% restocking fee will be charged for all supplied products.
All special sale items are NON-REFUNDABLE.

Customers need to inspect item carefully (from pictures provided on our website, physical stock in our warehouse or on site at a Distributor) and accept the item conditions before purchase.

Any new orders whether paid by deposit, or full amount of item paid, cancellation will attract a 20% cancellation fee related to administration and accounting costs .

Please retain your invoice, or receipt as your proof of purchase.

Shipping Policy

Arcade Rewind offers Free Shipping across Australia to a depot or to your door via Tail-lift truck for just $120 more.
The machine is delivered on a pallet to a flat accessible area, i.e. Garage/Carport etc..
If preferred the item can be shipped to your local TNT depot/agent for you to collect.

Items are shipping within 3 working days.